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 Glimpse of our service

Service User Guide 2026

Welcome to Newdon Care Services – Our Service User Guide

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This guide has been created to help you understand the care and support we provide, what you can expect from us, and how we work together to meet your needs. At Newdon, we are committed to delivering compassionate, reliable, and person‑centred care that respects your dignity, independence, and choices.

Inside, you’ll find clear information about:

 

  • The range of care services we offer

  • How your care plan will be tailored to you

  • Your rights and responsibilities

  • How to raise questions, feedback, or concerns

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Aim

Our aim is to ensure you feel informed, supported, and confident in the care you receive. This guide is here for you, your family, and anyone involved in your wellbeing.

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If you need this information in a different format or language, please let us know — we’re here to help.

Philosophy of Care

  • Offer skilled support to enable people who live here to achieve their optimum state of health and well-being.

  • Treat all people who live and work at the service and all people who always visit with respect.

  • Uphold the human and citizenship rights of all who live, work and visit here.

  • Support individual choice and personal decision-making as the right of all Service users.

  • Respect and encourage the right of independence of all service users.

  • Recognise the individual uniqueness of service users, staff and visitors, and always treat them with dignity and respect.

  • Respect individual requirement for privacy always and treat all information relating to individuals in a confidential manner.

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